Support

Viper Web Solutions offers a full range of support options to meet your needs. Get your questions answered quickly with our expert online knowledge base, FAQ’s and free forums. Want more? We also have an online help desk where advanced support is available. The help desk is primarily used for commercial support plans. If you are interested in advanced paid support, please contact us for more information.

FAQs

Step 1 - Check the FAQs

We have provided some frequently asked questions and answers to assist you in a timely manor. Please check the FAQs before posting in the forum or submitting a ticket to the help desk.

Knowledge Base

Step 2 - Check the online Knowledge base

We have provided a collection of information to further assist you. Please check the knowledge base before posting in the forum or submitting a ticket to the help desk.

Support Forum

Step 3 - Support Forum

Please do a quick search to attempt to find your question in a similar post. If you do not find any information that pertains to your issue, then please post your question in the appropriate forum. Please allow up to 2 business days to respond to your post. You must be registered and logged in to access the forum board. If you are not currently registered, please do so before accessing the form. Registration is free.

Help Desk

Step 4 - Submit a ticket to the Help Desk

If you have already followed the first 3 steps above and have not found any helpful information, then submit a ticket to the help desk. Priority support is reserved for our commercial or paid customers, however, if you are not a paid customer, our support team will still usually respond to your request within 24 hours. You must be registered and logged in to submit a support ticket.